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Returns & Refund

Returns and Exchange Policy

You have the right to exchange or return all products you have bought from www.noosconcept.com for a full refund within 14 days of receiving them. All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

We do not take responsibility for any items lost during the return shipping. 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders. 

How to Return or Exchange

Contact us at noos.concept@gmail.com and state your order number, which item you wish to return and the reason for the return (it helps us to make our products better). Then we will contact you with the proper instructions.If you do not contact us before returning the item, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages. 

Complaint Policy 

Should you receive a delivery containing damaged or wrongly packaged item(s), please contact us through the email and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.

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