Returns and Exchange Policy

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You have the right to exchange or return all products you have bought from www.noosconcept.com for a full refund within 14 days of receiving them. All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges.

We do not take responsibility for any items lost during the return shipping. 

 

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The following items can't be returned or exchanged

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Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for custom or personalized orders. 

 

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How do I return or exchange?

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contact us at noos@noosconcept.com state your order number, which item you wish to return and the reason for the return (it helps us to make our products better). 

The package should be shipped with trackable service to the address below:

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Munkhtsetsen Amarnyam
Stankovského 2062
25088 Čelákovice

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If you do not contact us before returning the item, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages. 

 

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Complaint Policy 

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Should you receive a delivery containing damaged or wrongly packaged item(s), please contact us through the email and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference.